Privacy Policy

1. Introduction

Koppla Marketing ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We implement appropriate technical and organizational security measures to protect against unauthorized or unlawful processing of personal information and against accidental loss, destruction, or damage. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, such as:

• Name and contact information (email address, phone number)
• Business information and professional details
• Payment information when applicable
• Communication preferences and marketing choices
• Information you provide through forms or communications with us

2.2 Analytics and Website Usage Information

We use PostHog, a product analytics platform, to collect and process information about how you use our website. This information includes:

• IP address and browser footprint
• Device information (browser type, operating system)
• Geographic location (country, territory, city)
• Product usage data (page views, clicks, browsing behavior)
• Session recordings of your interactions with our website
• Feature usage patterns

2.3 Cookie Information

We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. This includes unique user IDs (such as cookie IDs) that help us maintain consistent analytics data across your visits.

2.4 Software Licensing & Managed Services Data

When you purchase a license or use our managed hosting services, we may collect:

• License Validation Data: The domain name(s) where our software is installed to verify license compliance.
• System Logs: If we host your site, we collect server logs including IP addresses, access times, and system errors for security and maintenance purposes.

3. Data Protection and Security

We implement comprehensive security measures to protect your information:

• Implementation of appropriate technical and organizational security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information
• Encryption of data both during transmission and while at rest using industry-standard protocols
• Regular security assessments and updates to ensure the ongoing confidentiality, integrity, and availability of our systems
• Strict access controls and authentication procedures for our personnel
• Comprehensive compliance with applicable privacy laws including CCPA, GDPR, and other relevant regulations

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

4. HIPAA Compliance

As a service provider to healthcare and mental health practices, we maintain full compliance with the Health Insurance Portability and Accountability Act (HIPAA). We implement comprehensive administrative, physical, and technical safeguards to protect any Protected Health Information (PHI) we may receive. Our staff receives regular HIPAA compliance training, and we maintain strict protocols for handling sensitive healthcare information.

5. Use of Your Information

We use your information solely for legitimate business purposes, including:

• Providing and improving our services
• Analyzing and enhancing website performance
• Communicating with you about our services
• Ensuring security and preventing fraud
• Complying with legal obligations
• Verifying compliance with software licensing agreements

We will not sell, rent, transfer, or otherwise make available your data to any third party without your prior consent, except as required by law or as necessary to provide our services.

6. Your California Privacy Rights

If you are a California resident, you have the right to request information regarding the disclosure of your personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information provided below.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under age 18 without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

9. Your Rights Regarding Analytics Data

You have the right to:

• Request information about what analytics data we collect about you
• Request deletion of your analytics data
• Opt-out of session recordings and detailed analytics tracking
• Object to the processing of your personal data for analytics purposes

To exercise these rights or learn more about our analytics practices, please reach out using the contact details listed in the "Contact Information" section.

10. Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us at: